NESTRA
Returns & Exchanges
At NESTRA, we want your experience to feel thoughtful, effortless, and supportive.
If something isn’t quite right, we’re happy to offer returns for store credit or exchanges on eligible items.
Return Window
Returns and exchanges may be requested within 7 days of delivery.
To be eligible, items must be:
- unworn
- unused
- in original condition
- returned with original packaging
Store Credit Returns
We currently offer store credit only for eligible returns.
Once your return request is approved, you may choose:
- Store Credit
OR - Exchange for another item
Store credit is issued as a digital gift card and never expires.
Instant Store Credit
To make the process easier, eligible customers may receive store credit before the returned item arrives back to us.
This allows you to place a new order without waiting for the full return process to be completed.
NESTRA reserves the right to deny instant store credit for suspicious activity, excessive returns, or ineligible orders.
Exchanges
We’re happy to offer exchanges for eligible items.
If you would like a different:
- style
- color
- size
- collection piece
please contact us and we’ll do our best to assist based on product availability.
Non-Returnable Items
The following items are final sale and cannot be returned or exchanged:
- earrings (for hygiene reasons)
- personalized or custom-made pieces
- gift cards
- final sale items
- promotional clearance items
Return Shipping
NESTRA are responsible for return shipping costs.
Original shipping fees are non-refundable.
We recommend using a tracked shipping service, as NESTRA is not responsible for lost return shipments.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at:
Please include:
- your order number
- photos of the item
- photos of the packaging
Our team will review the issue and work toward a suitable resolution.
Natural Stone Variations
Because we use natural stones and freshwater pearls, slight variations in:
- color
- texture
- shape
- pattern
are natural and expected.
These unique details are part of what makes every NESTRA piece one of a kind and are not considered defects.
How to Start a Return or Exchange
To request a return or exchange, please contact:
Include:
- your order number
- reason for request
- photos if applicable
Once approved, we will provide the next steps and return instructions.
A Note From NESTRA
We appreciate your support of our small independent brand.
Every NESTRA piece is created with intention, natural materials, and the belief that jewelry can carry emotion, softness, and everyday meaning.